In the unlikely event that you are not satisfied with Babel’s service, please let us know immediately so that we can work together to find a solution. You may also submit a formal complaint. The complaint must be sent to Babel in good time, i.e. shortly after the service or product has been provided.

Please submit your complaint using the online form. Clearly state the subject of the complaint and which member(s) of staff it relates to. If the complaint relates to an incident, please describe the incident and state the date on which it occurred. Within five working days, you will receive confirmation stating the timeframe within which a substantive response to your complaint will be provided. This timeframe is a maximum of 28 days from receipt of the complaint.

Babel’s management will propose a solution to you by email. If necessary, a meeting with the management may be arranged to discuss this. If the parties are unable to reach a solution, the dispute may be referred to the Disputes Committee for Private Educational Institutions. The committee’s decision takes the form of a binding recommendation. Only students who are required to undertake integration training may submit a complaint to the Blik op Werk Integration Arbitration Board if they believe that Babel has not dealt with the complaint satisfactorily. There is a fee for this service. They may submit their complaint by email or by sending a letter to Blik op Werk; you can find the (email) address here.

The information above is a summary of our complaints procedure. You can request the full description via info@babel.nl

This complaints procedure was last updated on 1 November 2023